Terms and Conditions I MBS Fitness

Terms & Conditions

Effective Date: 10 June 2024

Please read these Terms and Conditions carefully. They govern your use of MBS Fitness services, including weekly direct debit payments, class passes, and casual fees. MBS Fitness reserves the right to amend or add to these Terms and Conditions anytime. By using our services, you agree to comply with these Terms and Conditions.

Direct Debit – debited weekly with no lock-in contract or obligation - one week's notice via email to cancel a direct debit is encouraged but not necessary.

1 class a week

• General $15

• Students, seniors and concession $12

2 classes a week

• General $25

• Students, seniors and concession $20

Unlimited weekly pass

• General $35

• Students, seniors and concession $30

Pay-as-you-go options:

5-class Pass

- General $75

- Students, seniors and concession $60

10-class Pass

- General $145

- Students, seniors and concession $115

Casual rate

• General fee $20 a class

• Students, seniors and concession $15 a class

Weekly Payments

An MBS Fitness Weekly payment is a rolling contract that requires weekly payments. Upon your approval, these payments will be debited from your credit card each week.

Payment Duration:

The payment starts on the day you register and approve your payment method (unless you choose to start at a later date).
Your weekly payment will occur on the same day every week, based on your registration date. For example, if you sign up on a Wednesday, your payment will be debited every Wednesday.
Weekly payments have no lock-in and can be cancelled anytime. A 7-day notice is encouraged but not necessary.
Classes are only valid for that week and do not roll over. You will not be refunded for any unused classes within your billing cycle.

The Unlimited Weekly Payment

The Unlimited Weekly Class Pass provides unlimited access to all Group Fitness Classes: Boxing, Functional Training, Boxfit, Fit for Life (seniors).

You receive the following Perks:

Unlimited Classes
10% off retail products
Regular check-ins

Weekly Payment 2 classes

The Weekly Payment 2 classes allows you to book and attend two classes per week. Classes are valid for 7 days and do not roll-over. Late cancellations or absence from a class count as the pass being used. Attending more than 2 classes in a week will result in an additional charge of $15 for the extra class.

Weekly Payment 2 classes Perks:

2 Classes each week
5% off retail products
Regular check-ins

Weekly Payment 1 class

The Weekly Payment 1 class allows you to book and attend one class per week. Class is valid for 7 days and do not roll-over. Late cancellations or absence from a class count as the pass being used. Attending more than 1 classes in a week will result in an additional charge of $15 for the extra class.

Weekly Payment 1 class Perks:

1 Class each week
5% off retail products
Regular check-ins

Upgrade or Downgrade Subscription

To upgrade or downgrade your payment option, please log in to your account on the www.mbsfit.net website. Once you are in the client dashboard, go to your subscriptions page, select more options and then select Upgrade Plan.

Subscription Freeze

You can suspend your Subscription in weekly blocks. Suspensions/Freezes must align with your direct debit day of the week. Suspensions are available for a minimum of 1 week and 6 weeks at a time.

All future bookings are cancelled once the Freeze is active.

To request a Subscription Freeze, please send an email to enquiries@mbsfit.net

Payment Termination

You may terminate your Weekly Payment with 7 days' notice, but it is unnecessary. Send an email to enquiries@mbsfit.net to cancel your payment.

For refund-related enquiries, please email enquiries@mbsfit.net.

Ensuring your Subscription is Active

>If you have booked a class and your Subscription renewal fails, the system will automatically attempt to settle all unpaid bookings using your Subscription. If no applicable Subscription is available, your card on file will be used. If either of these are unsuccessful, your class booking will be cancelled.

> To keep your subscription active, please ensure that your weekly direct debit payment processes as scheduled. In the event of a failed payment, you will be notified three times and your payment will be re-run 3 times (Days 1, Days 2 and Days 4). If the outstanding payment is not processed after these three re-runs and notifications, your membership will be cancelled and your bookings removed from the system.

Class packs

Class Passes cannot be suspended or put on hold. They are not auto-renewing; you must purchase another 1,5 or 10 Class Pass to continue.

General & Concession, 5 and 10 Class Passes expire 12 months from the date of purchase.
1 Class Pass has a month expiry

Waitlist

Every class has a Waitlist. If you book a class and you’re on the Waitlist - you will likely get into the class. So please only add yourself to the Waitlist if you plan on attending. The Waitlist closes 60 minutes before the class start time. You will be notified via email if you’re added to the class from the Waitlist.

EARLY CANCELLING CLASSES

We understand life sometimes gets in the way and you need to cancel classes. Please cancel in advance 2 hour to allow other MBS Fitness members to book available spots.

Note: ONLINE BOOKING AND PAYMENT IS REQUIRED FOR EVERY CLASS.

LATE CANCELLATION OR NO-SHOW FEE

Please note: To ensure the scheduling works well for others, advise 2 hours in advance if you need to cancel or reschedule your session.

PAYMENT PROCESSING FEES

All products, casual passes, and weekly payments are purchased via our booking system, Wix, and include processing fees. These are: 2.9% + $0.30 per transaction

GENERAL TERMS

MBS Fitness reserves the right to change or cancel teachers, events, classes, or workshops without prior notice.

Classes with only one person may be subject to cancellation or confirmation through text, phone, or email communication.

Classes are available on a first-come, first-serve basis.

Bookings must be made online with payment made upon booking.

Emails and notifications will be sent if your profile settings check the relevant box.

Returns are not available on Class Passes & Weekly Payments.

If you have any questions or require further assistance, please email enquiries@mbsfit.net

Refund policy

Return of Physical Goods

We have a 30-day return policy for physical goods, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@mbsfit.net. If your return is accepted, we'll advise how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at enquiries@mbsfit.net

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have any queries or complaints about our Terms and Conditions, please contact us at:

www.mbsfit.net

enquiries@mbsfit.net

0434 029 537

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